Refunds and Returns

1. Refunds

    • If you have received your MaritzART products and have decided you do not love them as much as you thought you would, we are happy to offer you an exchange, a store credit (valid for 6 months), or a refund within 7 days of receiving your parcel.
    • We do, however, require you to cover the return postage costs.
    • All items sent back to us must be in their original condition, unused, in their original packaging. 
    • The refund amount will be credited to your bank account via an EFT within 7 days from when we received your parcel, in its perfect condition.
    • Please note that no refunds and returns are permitted on sale items, specials and discounted items.
    • For all refunds please reach out to our Customer Service Centre. at info@maritzart.co.za, prior to sending back your goods. In the email, please include the details of your purchase, the order number and the reason for wanting to return the products.

2. Exchanges

    • Exchanges must be effected within 30 (thirty) days from the date of receipt of your order.
    • Your exchange item will be sent after receiving your returned item.
      The returned goods are your responsibility until they reach us safely. We recommend you insure your return package. Please ensure you package your return products carefully, to prevent any foreseeable damage, and to ensure the goods are in their original condition when they are received by us.
    • MaritzART cannot be held responsible for damages as a result of wear and tear.
    • We will exchange an item (subject to availability), but you will have to bear the cost of the delivery of the substituted item to you.
    • Please note that no exchanges and returns are permitted on sale items, specials and discounted items.
    • For all queries regarding exchanges, please contact our Customer Service Centre at info@maritzart.co.za, prior to sending your good back. In the email, please include the details of your purchase, the order number, and the reason for wanting an exchange.

3. Faulty Goods

    • We take great care in ensuring that the products we send out are of the highest quality, however if you believe you have received a faulty item, we will happily offer you an exchange (subject to availability), store credit, or a refund.
    • Please inform our Customer Service Centre within 24 hours of receipt of your order.
    • If possible, please attach and share pictures of the faulty goods to: info@maritzart.co.za.
    • Please be aware that an Nguni Hide, being a natural product, may have slight markings or imperfections, which in our opinion simply add to the character of your hide.  Also, an original oil painting is exactly what it is : an original oil painting. 
    • MaritzART cannot be held responsible for damages as a result of wear and tear.

4. Final words

    • MaritzART takes customer service seriously and as such, each case shall be handled individually.
    • All correspondence in line with refunds and returns, must be stipulated in writing and emailed to info@maritzart.co.za